The Dish Network User's Resource
August 12, 2011
Dear Valued DISH Network Customer,
We would like to let you know about some upcoming changes related to your 501 or 508 DVR receiver(s). Due to changes in technology, these receivers will become obsolete and thus need to be replaced by DISH Network in the next two years. The replacement of your 501 or 508 DVR receiver(s) will initially occur as convenience allows (should we otherwise have reason to come to your home). Eventually, you may be contacted directly by a DISH Network representative to arrange to have your 501 or 508 DVR receiver(s) replaced with a newer DVR receiver. Regardless of how and when you are upgraded, your replacement DVR receiver will have more storage than your 501 or 508 receiver, plus the ability to simultaneously watch and record separate programs or record two programs at the same time.
While the 501 and 508 DVR receivers have less capability than our other DVR receivers, they have also been unique in not carrying a monthly DVR fee. Most of our DVR receivers have a $6 monthly DVR Service fee if it is the first DVR receiver on the account. Our DVR receivers also have a $10 receiver fee if it is an additional DVR receiver on the account.
In order to smoothly transition all of our affected customers who will need to be upgraded at different times over the next two years, we are simultaneously doing the following two things at this time:
- Conforming 50 I and 508 DVR receivers to the same fee structure as our other DVR receivers. Starting with this bill, you will see the $6 monthly DVR Service fee for your first DVR receiver and a $10 DVR receiver fee for each additional 501 or 508 DVR receiver.
- Providing a monthly credit on your bill for the next 24 months to offset the impact of the new or higher fee(s). As a result of this upgrade to the 501 and 508 DVR receiver fee structure, your net monthly bill total should not change. You will continue to receive the credit for the full 24 months regardless of when your receiver upgrade takes place.
If you have any questions or believe that your account has been affected in a manner other than what we've described in this letter, please call us immediately at 1-800-333-DISH and we will be more than happy to help.
Thank you for your understanding in this matter and we appreciate you being a loyal DISH Network customer.
The replacement receiver is the 512.
The 508 and 510 are electronically identical to the 501 with the difference being the capacity of the hard drive.
DVR usage is free on the 501 and 508 (also 721) but if you also have any other DVR there is a $6 fee on the account. The fee is no longer waived for those with America's Everything Pack Programming.
Have a correction or addition? Contact the editor.